Privacy Policy

Last updated: July 20, 2025

This Privacy Policy explains how Victoria’s Footwear (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit victoriasfootwear.com (the “Site”), make a purchase, subscribe to our communications, or contact us.

1. Information We Collect
a) Information you provide directly
When you:
place an order,
contact customer support, or
subscribe to our marketing,
we collect information including:
name,
email address,
phone number (optional),
billing and delivery address,
order details (items purchased, transaction data),
return/exchange communications or related photos (if applicable),
communication preferences.

b) Information collected automatically
When you visit the Site, we may collect:
IP address,
browser type and version,
device type and operating system,
pages visited and time spent,
referring/exit URLs,
general usage and interaction data.
We may use cookies and similar technologies to operate the Site, maintain your cart, improve performance, and personalize your experience.

c) Information from service partners
To fulfill your order and operate the Site, we may receive limited information from:
payment service providers (payment status, anti-fraud signals),
fulfillment and delivery partners (shipping updates),
email service providers (delivery and engagement metrics).
We do not collect or store full payment card numbers.
We do not knowingly collect information from children. See “Children’s Privacy” below.

2. How We Use Your Information
We use your information to:
Process and fulfill orders you place through the Site.
Communicate with you about orders, delivery, returns, or support.
Operate and improve our Site, customer experience, and services.
Prevent fraud, protect security, and verify identity when needed.
Send marketing updates when you have subscribed (you may unsubscribe at any time).

3. Sharing & Disclosures
We share personal information only when necessary to operate our business:
Payment processing:
With third-party payment providers to process and validate payments, and to prevent fraud.
Fulfillment & logistics:
With delivery partners and service providers that assist in preparing, shipping, or tracking your order.
Service providers:
With trusted vendors who help us with:
website hosting,
analytics,
customer support tools,
email communications.
These providers may access personal information solely to perform services on our behalf.
Legal and compliance:
We may disclose information as required by law, subpoena, court order, or to protect our rights, customers, or the public.
Business transfers:
In the event of a merger, acquisition, or organizational change, customer information may be transferred under equal or stronger protection.
We do not sell your personal information.

4. International Transfers
We may process information in the United States and in countries where our service providers operate.
We take reasonable steps to ensure your information is handled securely and in accordance with this Policy, regardless of location.

5. Retention
We retain personal information only as long as needed to:
fulfill your order,
handle returns or support,
comply with legal or accounting obligations,
protect our business and resolve disputes.
Information that is no longer required will be securely deleted or anonymized.

6. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration.
No method of online storage or transmission is fully secure.
If we believe a data incident may affect you, we will take appropriate action and notify you if required by law.

7. Your Choices & Rights
Marketing emails:
You may unsubscribe at any time using the link within any marketing email or by contacting us.
Access, correction, deletion:
You may request:
access to your personal information,
correction of inaccurate or incomplete information, or
deletion where appropriate.
Applicable rights may vary depending on your jurisdiction.
To submit a request, contact us at:
📧 support@victoriasfootwear.com
Cookies:
See “Cookies” below regarding browser controls and preferences.

8. Cookies & Similar Technologies
Cookies are small files stored on your device by your browser.
We use:
Essential cookies — required for core Site functionality (checkout, security, cart).
Analytics/performance cookies — to understand usage and improve performance.
Preference cookies — to remember settings such as language or locale.
You may adjust your browser to block or delete cookies.
Blocking essential cookies may impair Site functionality.

9. Children’s Privacy
Our Site is not directed to children.
We do not knowingly collect personal information from individuals under the minimum legal age in their jurisdiction.
If you believe a child has provided personal information, please contact us so we can delete it.

10. Third-Party Links
The Site may contain links to third-party services or sites.
We are not responsible for their content or privacy practices.
We encourage you to review third-party privacy policies.

11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be reflected by the “Last updated” date at the top of this page.
Your continued use of the Site after updates constitutes acceptance of the revised Policy.

12. Contact Us
For any questions, requests, or concerns about this Privacy Policy or how your information is handled, contact us at:
📧 support@victoriasfootwear.com