Shipping & Delivery

Last updated: July 20, 2025

We are committed to delivering a smooth and reliable shopping experience.
This page explains how we process and ship orders placed through victoriasfootwear.com

1. Order Processing

Orders are typically prepared within 1–2 business days (Mon–Sat).
Processing time begins once your payment has been authorized and your order is confirmed.

During peak seasons, sales, or external network disruptions, processing times may be longer. If this occurs, we will make every effort to keep you updated.

2. Delivery Timeframes

Once dispatched, deliveries generally arrive within 5–11 business days (Mon–Sat).
Delivery speeds may vary due to:

  • carrier capacity or routing,

  • weather or operational delays,

  • peak holiday periods or promotional seasons,

  • customs or security scans.

A tracking link will be emailed to you as soon as your parcel has been handed over to the carrier.

3. Shipping Fees

Shipping within the United States is free on all orders, unless otherwise stated during promotional periods or at checkout.

Any additional costs relating to customs, duties, or regional surcharges (if applicable) are the responsibility of the customer.

4. Tracking & Updates

Tracking information will reflect the most current scans received from carriers.
It is normal for tracking to pause or not update for several days—this typically means the shipment is still moving through the network.

If your parcel has not updated for an extended period, please contact us and we will assist.

5. Address Accuracy & Delivery Issues

Please ensure delivery details are entered correctly at checkout.
Orders returned to us due to:

  • incorrect or incomplete address,

  • refusal of delivery, or

  • uncollected parcels,

can be reshipped once any additional postage or handling fees have been cleared.

We are not responsible for delays or delivery failures caused by incorrect address information.

6. Lost or Missing Parcels

If you believe your order is lost in transit, contact us at support@victoriasfootwear.com with your order number and tracking information.
We will coordinate with the carrier and provide guidance on next steps.
Resolution may include replacement, investigation, or other remedies depending on the case.

7. Contact

If you require assistance regarding an order or delivery, please reach out to:

support@victoriasfootwear.com

We aim to respond promptly and ensure a smooth purchasing experience.